Smart Dining

Legal centerPrivacy
How Smart Dining collects, uses, shares, and protects personal information when you use our websites, applications, and hospitality services.
Summary
This policy describes our role as a platform provider, how restaurant partners and service providers fit in, and the choices available to individuals in the United States, European Economic Area, United Kingdom, and other regions where we operate.
Last updated: April 11, 2026
Smart Dining, Inc. (“Smart Dining,” “we,” “us,” or “our”) provides software and related services that help restaurants operate reservations, waitlists, ordering, guest engagement, marketing, analytics, and payments integrations. This Privacy Policy explains how we process personal information when you interact with our marketing sites, owner and staff workspaces, guest-facing experiences, and support channels.
Restaurants and other business customers that use our platform (“Restaurant Partners”) decide what guest data they collect and how they use it subject to their own policies and applicable law. We process information as a service provider to Restaurant Partners and, in some cases, as an independent controller for our own business purposes (such as account security, billing, and product improvement), as described below.
This policy applies to personal information processed through Smart Dining-controlled websites, mobile or web applications, APIs, integrations, and offline communications that reference this policy.
If you interact with a restaurant solely through that restaurant’s own website or on-site systems without using Smart Dining, their privacy practices—not this policy—will govern.
We collect information that you provide directly, information generated through your use of the services, and information we receive from Restaurant Partners, integrations, and service providers.
We use personal information to provide, secure, and improve the platform; communicate about service and policy changes; comply with law; and support Restaurant Partners in delivering hospitality experiences.
We do not sell personal information as that term is commonly defined under U.S. state privacy laws. We share information in the following circumstances.
Where Restaurant Partners use Smart Dining to store guest profiles, send campaigns, or automate follow-ups, the venue determines the purpose and legal basis for that processing in relation to its guests. We provide tools and configuration controls; venues are responsible for obtaining any required consent and honoring opt-outs.
For our own marketing to business users, we rely on consent where required and on legitimate interests where permitted, and we offer unsubscribe and preference controls in product and email footers.
We may process and store information in the United States and other countries where we or our subprocessors operate. When we transfer personal data from the EEA, UK, or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses and supplementary measures where appropriate, plus technical and organizational controls described in our security documentation.
We retain information as long as needed to provide the services, meet legal, tax, and accounting requirements, resolve disputes, and enforce agreements. Retention periods vary by data category and whether you or a Restaurant Partner delete content or close an account. Some backups may persist for a limited period after deletion.
We implement administrative, technical, and physical safeguards designed to protect personal information, including access controls, encryption in transit for supported connections, monitoring, and vendor reviews. No method of transmission or storage is completely secure; we encourage strong passwords, MFA where available, and prompt reporting of suspected unauthorized access.
Depending on your location, you may have rights to access, correct, delete, or export personal information; object to or restrict certain processing; withdraw consent where processing is consent-based; and appeal our responses.
Our business services are not directed to children under 16. Restaurant Partners must not use the platform to collect personal information from children in violation of applicable law. If you believe we have collected information from a child inappropriately, contact us so we can investigate and delete it where appropriate.
We may update this Privacy Policy from time to time. We will post the revised version with a new effective date and, where required, provide additional notice (such as email or an in-product banner). Continued use after the effective date constitutes acceptance of the updated policy where permitted by law.
Questions about this Privacy Policy or our privacy practices: privacy@smartdining.app (example contact—replace with your legal team’s published address). For data protection inquiries in the EU/UK, you may also contact our designated representative where applicable.