Reservation lifecycle
Bookings move from upcoming and waitlist to seated and finished—each stage has tools for hosts and managers.
Overview
Bookings move from upcoming and waitlist to seated and finished—each stage has tools for hosts and managers.
When to use this
Training hosts or diagnosing table-turn issues.
Step-by-step
- Open Reservations from Service.
- Use Upcoming to stage arrivals; move parties through seated and finished according to service.
- Open Booking details for party notes, tags, and history.
Tips & best practices
- Accurate party sizes keep capacity models trustworthy.
Common issues
Double booking or conflict
Check floor plan capacity, shift policies, and whether a duplicate was created manually.