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Smart Dining

Restaurant OS

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Help & support

Documentation, FAQs, and service requests in one place.

Overview Release notesNew requestMy tickets
Browse topics
  • Getting started
  • Legal & compliance
  • Account & organization
  • Restaurant setup
  • Menu & items
  • Orders & cart
  • Reservations & scheduling
  • Pre-ordering (dine-in)
  • Payments & fees
  • Devices & hardware
  • Reports & analytics
  • Settings & configuration
  • Troubleshooting
  • FAQs
  • Best practices & guides
Help website

Guides outside the app (new tab).

Help website →
Help home/Orders & cart
Home > Support > Category > Orders Cart
Orders & cart

Live orders, channels, fulfillment, and order detail workflows.

  • Live Orders hubLive Orders aggregates omnichannel tickets—pickup, curbside, dining room, and delivery—so the team can monitor fulfillment.Open guide →
  • Order channels (pickup, curbside, dining, delivery)Channels may have dedicated lists for faster triage—use them when your volume splits clearly by handoff type.Open guide →
  • Order details & adjustmentsOrder detail surfaces line items, payments, and operational actions your role allows—use it as the system of record for a ticket.Open guide →