Waitlist operations
Waitlist bridges walk-ins and overflow demand when reservations are full.
Overview
Waitlist bridges walk-ins and overflow demand when reservations are full.
When to use this
Managing peak ingress or converting wait guests to seated parties.
Step-by-step
- Navigate to the waitlist view under Reservations.
- Quote times honestly based on kitchen and seating pacing.
- Convert to seated when a table matches the party.
Tips & best practices
- Sync wait time messaging with Orders when guests also place takeout.