Incident response for outages
When guest-facing flows break, fast structured communication to support and internally limits revenue loss.
Overview
When guest-facing flows break, fast structured communication to support and internally limits revenue loss.
When to use this
System-wide errors, payment failures, or integration-wide outages.
Step-by-step
- Open a Technical issue request with URGENT in the first line.
- Include restaurant, timezone, whether impact is ongoing, and guest-visible symptoms.
- Switch to documented manual workflows if your brand provides them.
Tips & best practices
- Avoid duplicating tickets—add detail to the first thread when possible.