Order details & adjustments
Order detail surfaces line items, payments, and operational actions your role allows—use it as the system of record for a ticket.
Overview
Order detail surfaces line items, payments, and operational actions your role allows—use it as the system of record for a ticket.
When to use this
Handling refunds, voids, reruns, or guest escalations tied to a specific order.
Step-by-step
- Open the order from Live Orders or search within the orders area.
- Review line items, modifiers, and timestamps before adjusting.
- Follow brand policy for refunds and comps; note reasons for downstream reporting.
Tips & best practices
- One clear narrative in your service request helps billing investigations.