Live Orders hub
Live Orders aggregates omnichannel tickets—pickup, curbside, dining room, and delivery—so the team can monitor fulfillment.
Overview
Live Orders aggregates omnichannel tickets—pickup, curbside, dining room, and delivery—so the team can monitor fulfillment.
When to use this
During service or whenever you need to locate a ticket quickly.
Step-by-step
- Open Orders → Live Orders (or the default orders landing).
- Filter by channel or status depending on your workflow.
- Open a ticket for details, adjustments, and guest communication fields your brand exposes.
Tips & best practices
- Keep naming and handoff conventions consistent across FOH and BOH.
Common issues
Order stuck in an unexpected status
Capture order id, channel, and timestamp in a Technical issue request—include any error banners you saw.