Pre-ordering & dine-in ordering rules
Order settings control how guests order for on-premise dining—including lead times, cart behavior, and handoff—when your brand enables those flows.
Overview
Order settings control how guests order for on-premise dining—including lead times, cart behavior, and handoff—when your brand enables those flows.
When to use this
Launching or tuning dine-in digital ordering with kitchen capacity in mind.
Step-by-step
- Open Settings → Order settings.
- Review ordering rules that apply to dine-in and pre-order journeys.
- Coordinate with Menu settings so items available for pre-order match execution capability.
Tips & best practices
- Start conservative on throttle windows; loosen after observing kitchen stability.
Common issues
Guests cannot pre-order
Verify the product is enabled for your location, hours cover the window, and items are marked available for the intended channel.