Reviews & surveys
Review trends and guest surveys turn qualitative feedback into measurable improvement loops.
Overview
Review trends and guest surveys turn qualitative feedback into measurable improvement loops.
When to use this
Menu changes, service coaching, or reputation recovery.
Step-by-step
- Use Reviews inbox for operational triage; Reports → Review trends for trajectory.
- Analyze Guest surveys for structured post-visit feedback.
Tips & best practices
- Close the loop—acknowledge patterns in pre-shift meetings with concrete actions.