Billing & subscription issues
Subscription visibility and invoices live under Account; support can help when charges do not match expectations.
Overview
Subscription visibility and invoices live under Account; support can help when charges do not match expectations.
When to use this
Failed renewals, invoice questions, or plan changes.
Step-by-step
- Review Account → Subscriptions for current plan and renewal timing.
- Open New service request with Billing & subscription topic.
- Include plan name, date, and last four card digits—never full PAN.
Tips & best practices
- Owners should initiate billing tickets when org-level contracts are involved.