Integration sync problems
Most sync issues are expired credentials, mapping drift, or provider incidents.
Overview
Most sync issues are expired credentials, mapping drift, or provider incidents.
When to use this
Duplicate orders, missing tickets, or menu mismatches after a menu publish.
Step-by-step
- Re-authorize the integration if prompted.
- Compare a failing item’s identifiers between Menu settings and POS.
- Open Integrations & channels request with screenshots and timestamps.
Tips & best practices
- Note whether failures started suddenly (likely token) vs gradually (likely mapping).