Guest data, restaurants, and the platform
Smart Dining facilitates reservations, ordering, and CRM workflows. Venues choose what to collect; the platform processes data under venue instructions and under our Privacy Policy for our own operations.
Overview
Smart Dining facilitates reservations, ordering, and CRM workflows. Venues choose what to collect; the platform processes data under venue instructions and under our Privacy Policy for our own operations.
When to use this
Reference when training staff on marketing opt-ins, exporting guest lists, or responding to access or deletion requests.
Step-by-step
- Identify whether the request relates to data you control as the restaurant or platform logs held by Smart Dining.
- Use in-product tools to honor marketing opt-outs and profile updates where available.
- Escalate complex GDPR or U.S. state privacy requests through your legal counsel and our support team with specific identifiers.
Tips & best practices
- Do not store payment card numbers outside the processor’s approved fields—PCI obligations apply to your organization as well as vendors.